Privacy policy

This Privacy Policy describes how NEOS (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements.

When we do, we will update this page and revise the “Last updated” date.

Personal Information We Collect

The type of personal information we collect depends on how you interact with our Services.

Information You Provide Directly

Contact details (name, email address, phone number, shipping and billing address)
Order information (products purchased, payment confirmation, shipping details)
Account information (if applicable)
Customer support communications

Providing this information is necessary for certain features of the Services. Without it, some functionality may not be available.

Information Collected Automatically

We may automatically collect certain information about your interaction with our Services (“Usage Data”), including:

Device and browser information
IP address
Pages visited and interactions
Referring URLs

This data is collected using cookies and similar technologies.

Information from Third Parties

We may receive information from third parties, including:

Shopify (our e-commerce platform)
Payment processors (secure payment handling)
Analytics and advertising partners

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information for the following purposes:

Provide Products and Services

Process orders and payments
Manage shipping and delivery
Handle returns or exchanges
Maintain your account

Improve Experience

Optimize website performance
Understand user behavior
Improve product and service quality

Marketing and Communication

Send updates, promotions, and offers (you can unsubscribe at any time)
Personalize content and advertising

Security and Fraud Prevention

Detect and prevent fraud or misuse
Protect our Services and users

Cookies

We use cookies and similar technologies to operate and improve our website.

You can manage or disable cookies through your browser settings, although this may affect certain features of the site.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

Sharing Your Information

We may share your personal information with:

Service providers (payments, logistics, hosting, analytics)
Marketing and advertising partners
Shopify and related infrastructure providers
Legal authorities if required

We do not sell your personal data.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Data Retention

We retain your personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location, you may have rights such as:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Data portability
Restriction or objection to processing
Withdrawal of consent

To exercise these rights, contact us using the details below.

Data Security

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.