Refund policy
At NEOS, all products are designed and tested to meet high performance standards.
Due to the nature of our products, we do not offer refunds or returns unless the item is defective.
Defective Products
If you receive a product with a manufacturing defect, you may be eligible for a replacement or refund.
To request this, please contact us at:
Include the following:
- Your order number
- A clear description of the issue
- Photos or video showing the defect
Conditions
- The issue must be reported within a reasonable timeframe after delivery
- The product must not show signs of misuse, improper handling, or external damage
- NEOS reserves the right to evaluate the issue before approving a refund or replacement
Non-Refundable Cases
We do not offer refunds for:
- Change of mind
- Incorrect product selection
- Normal wear and usage over time
- Minor variations in texture or feel (as performance preference may vary)
Processing
If your request is approved, we will provide instructions for the next steps.
Refunds (if applicable) will be issued to the original payment method.
Contact
If you have any questions about this Refund Policy, contact us at: