Shipping policy

We currently ship within Spain and across selected European countries.

Shipping Locations

We ship to the following countries:

Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden.

Delivery Times

Spain: 1–3 business days
Rest of Europe: 3–5 business days

Please note that delivery times are estimates and may vary due to external factors such as courier delays or peak periods.

Shipping Costs

Spain: Free shipping
Rest of Europe: Calculated at checkout and paid by the customer

Order Processing

Orders are processed as quickly as possible.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delays

While we aim to meet all estimated delivery times, NEOS is not responsible for delays caused by shipping carriers, customs, or other external circumstances beyond our control.